Terms and Conditions for KINTO Share and KINTO Flex

Terms and conditions for KINTO Share and KINTO Flex

In Danish

Terms and conditions – KINTO Share and KINTO Flex

02-05-2025

1. INTRODUCTION

1.1 These terms and conditions ("Terms") apply to the rental of cars and vans through KINTO, a service owned and operated by Toyota Danmark A/S.

1.2 KINTO can be contacted at: KINTO, Toyota Danmark A/S, Dynamovej 10, 2860 Søborg; e-mail: kundeservice.share.dk@kinto.services; telephone: +45 80 20 30 40.

1.3 Both private individuals and company employees may rent vehicles through the Service for either private or professional use, provided that the User has created a KINTO account and the company has been approved for professional rentals.

1.4 By ticking the "I accept" box during registration, the User and the Company confirm that they have read and accepted these Terms. These Terms form part of the agreement ("Agreement") between us and the User regarding the use of either the KINTO Share Service or the KINTO Flex Service, under which the User may rent a Vehicle from us in accordance with the conditions set out in the Agreement.

1.5 Depending on the User’s selection when booking via the Website or the App, the User will utilise either the KINTO Share Service or the KINTO Flex Service. KINTO Share is a comprehensive car mobility solution that offers round-the-clock access to a wide range of shared vehicles. KINTO Flex is a rental option that allows the User to rent a car for the current month plus the following four months. The rental agreement is non-cancellable during this period.

2. DEFINITIONS

2.1 "Account" means the User’s or company’s account, which can be managed through the KINTO Online Ordering Portal.

2.2 "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with another entity.

2.3 "Active Rental Period(s)" refers to the time from when the User unlocks the Vehicle via the App or through our customer service until the Vehicle is returned to the specified location, locked, and the rental is ended via the App or customer service. For KINTO Flex, it refers to the period specified in the rental agreement, ending when the User returns the Vehicle and its keys to the original pick-up location or another location designated by us.

2.4 "App" means the mobile application for iPhone and Android developed and owned by TDK, which provides access to the Service, including related documentation, content, materials, digital images, stock photography, clip art, fonts, sounds, and other artistic works associated with the Service.

2.5 "Fee Schedule" means the list of applicable fees for the Service, as updated from time to time. The current Fee Schedule is available on the Website.

2.6 "Fuel Card" refers to the payment card installed in Vehicles, which the User must use to purchase fuel from designated gas station chains. Fuel Cards are available in KINTO Share vehicles but not in KINTO Flex vehicles.

2.7 "KINTO Online Ordering Portal" means the Website and/or the App, depending on the context.

2.8 "Service" refers to the KINTO Share Service or the KINTO Flex Service, as made available to the User via the KINTO Online Ordering Portal.

2.9 "Support" refers to Support Services provided by us, our Affiliates, or a Third Party Provider to assist the User in using the Service.

2.10 "TDK" means Toyota Danmark A/S, CVR no. 48456316, located at Dynamovej 10, 2860 Søborg, Denmark.

2.11 "Terms" means these Terms and Conditions.

2.12 "Third Party Provider" means any service provider other than TDK, TSW, or our Affiliates involved in delivering the Service or Support to the User.

2.13 "User" or "User's" refers to any natural person who subscribes to the Service.

2.14 "User's payment card" means the debit or credit card registered by the User to pay for use of the Service.

2.15 "Vehicle" means a car or van rented by the User through the Service.

2.16 "Website" means either https://kinto.services/dk/kinto-share or https://www.kinto-mobility.dk/kinto-flex, depending on the context.

2.17 "Price List" refers to the currently applicable price list for the Service, including rental charges and other applicable fees, as published on the Website.

2.18 "Professional Use" means use of the KINTO Share Service by the User as part of their employment.

2.19 "Private Use" means use of the Service by the User outside the scope of their employment.

2.20 "Rental Period" refers to the time span for which the User has rented a Vehicle.

2.21 "KINTO", "Company", "we", "us", or "our" refers, as appropriate, to TSW or TDK.

3. USE OF OUR APP

3.1 The App is licensed to the User, not sold. The User may install or access the App free of charge (excluding any charges from the User’s mobile operator) on their mobile device.

3.2 Subject to the User’s acceptance of and compliance with these Terms, we grant the User a limited, non-exclusive, non-sublicensable and non-transferable license to:
(a) install or access the App on one or more compatible mobile devices owned or lawfully controlled by the User;
(b) use the App to access the Service, and view documentation, materials, information, and data made available through the App; and
(c) enter data and other information via the App.

3.3 The User is solely responsible for obtaining an internet connection to use the App, including any associated costs (e.g. mobile data charges). Real-time updates to and from the App require an online connection (e.g. Wi-Fi, 3G, 4G, 5G, LTE) between the User’s mobile device and the internet. These costs are governed by the User’s agreement with their provider and the provider’s applicable terms.

3.4 Updates, bug fixes, and improvements (e.g. enhancements to features or other App-related data) will be made available for download to the User’s mobile device.

3.5 All Intellectual Property Rights, title, and interest in and to the App and the software supporting the Service are owned by TDK and/or its licensors.

3.6 The User shall not, either directly or through others:
(a) sell, rent, lease, lend, resell or otherwise provide third-party access to the App;
(b) without our prior consent, reverse-engineer, decompile, modify, disassemble, or create derivative works of the App;
(c) attempt to reconstruct or discover the source code, underlying ideas, algorithms, file formats, data structures, or any other aspects of the App;
(d) remove, alter, or obscure any identifiers, copyright notices, trademarks, or other Intellectual Property Rights notices or disclaimers within the App;
(e) transmit or expose the App to viruses, worms, Trojan horses, time bombs, spyware, or any code or program intended to damage, hijack, or disrupt any hardware, software, or telecommunications system;
(f) sell, license, or otherwise exploit access to or use of the App for commercial purposes;
(g) share or disclose their password, even temporarily, with any third party;
(h) use the App for any unlawful, unethical, or unauthorised purpose;
(i) use the App for non-personal or commercial use without our or our Affiliates’ express prior written consent; or
(j) access or use the Service for any fraudulent, criminal, defamatory, harassing, or tortious activity, or in any way that infringes upon the rights (including Intellectual Property Rights and privacy rights) of third parties.

3.7 All KINTO trademarks are owned or controlled by the Toyota Group, whether incorporated in the App. Related logos are also trademarks or service marks of the Toyota Group or its licensors. Except as necessary for the User’s use of the App and the Service, the User is not permitted to use these marks without the relevant owner’s permission. The User must not remove, obscure, or alter any proprietary notices contained in or affixed to the App or its associated services.

3.8 In this clause, "Intellectual Property Rights" refers to all legal rights or interests evidenced by or contained in:
(a) any idea, design, concept, technique, invention, discovery, or improvement, regardless of patentability, including patents, patent applications, trade secrets, and know-how;
(b) any work of authorship, whether or not copyrightable, including copyrights and any moral rights recognised by law;
(c) any trademark, trade name, or service mark; and
(d) any other proprietary or similar rights, including related goodwill, on a global basis.

3.9 All products and services advertised in the App are subject to change or withdrawal at any time without notice. Users should contact the authorised reseller to confirm availability and product or service specifications before placing an order. All prices displayed in the App are recommended retail prices.

4. PROVISION OF THE SERVICES

4.1 Private Use

4.1.1 KINTO Share and KINTO Flex are available for rental by consumers for Private Use, provided they have a valid KINTO Account and continue to meet the conditions outlined in these Terms.

4.1.2 When a Vehicle is rented for Private Use, the User is billed directly.

4.2 Professional Use

4.2.1 KINTO Share is available for Professional Use by companies that hold a valid KINTO Account. Once approved, company employees may rent shared vehicles for Professional Use.

4.2.2 A Vehicle is deemed to be rented for Professional Use when this is specified in KINTO’s online booking portal at the time of reservation.

4.2.3 Where a Vehicle is rented for Professional Use, the Company will be billed for the rental.

4.2.4 The Company or we will register the Company as a User in KINTO’s online ordering system. Registration includes the Company’s CVR number, address, telephone number, e-mail address, and either a payment card or invoicing information. The Company must not transfer its login credentials to others or permit others to use its login.

4.2.5 Once a Company has created and received approval for its KINTO Share Account, it may invite employees to register and rent vehicles via the Company profile (see section 5). The Company is liable for all rental agreements made using its Account. Employees are subject to the same terms and conditions as other Users (see section 5.3).

4.2.6 In order for employees to rent vehicles through KINTO Share or KINTO Flex for Professional Use, both the Company and the individual employee must be registered in KINTO’s online booking portal and have a valid Account. Both the Company and its employees must comply with the conditions set out in these Terms at all times.

4.2.7 When creating a rental agreement, the employee must indicate whether the Vehicle is being rented for Private or Professional Use. It is the responsibility of the Company to ensure that its employees comply with the Company’s internal policies regarding vehicle rental.

5. CREATING A USER

5.1 To become a KINTO Share or KINTO Flex User, an individual must create an Account via KINTO’s online ordering portal.

5.2 During registration, the User must provide their full name, driver’s licence number, date of birth, home address, telephone number, personal email address, and payment information, and verify this information using MitID. If the User is registering under a company profile, they must use the registration link issued by the company. A copy of the driver’s licence must be uploaded. If the User cannot verify their information via MitID, they must upload a copy of their driver’s licence along with a photo of themselves clearly holding the licence, showing its front.

To be eligible to use the Service, the User must:

  • be between 20 and 80 years of age for both KINTO Share and KINTO Flex;
  • accurately and fully disclose all required personal data and documentation during registration (additional data may be requested voluntarily);
  • accept these Terms and any updated versions by ticking the relevant box in the online portal;
  • hold a valid category B driving licence or equivalent issued in the EU (licences issued outside the EU/EEA/Switzerland are only accepted with an international driving permit or an official translation), and the licence must have been valid for at least 12 months;
  • not have been convicted of driving under the influence of alcohol or drugs within the past two years before making a reservation;
  • not be listed as a bad debtor in the RKI register.

5.4 The User is responsible for keeping their password secure and preventing unauthorised access. In case of loss or suspected compromise, the User must immediately reset their password or, if this is not possible, use the "Forgot Password" option in the App or contact us as described in Section 1.2.

5.5 The User is solely responsible for ensuring the accuracy of all personal and other information submitted during registration. We shall not be held liable for any loss or damage resulting from falsified or incorrect data. If the User needs to update their account information, they must contact us promptly so we can make the necessary changes.

5.6 If we (or one of our Affiliates) are unable to validate the submitted documents, we may request resubmission. If incorrect documentation is uploaded by mistake, the User must contact our Support team, whose contact details are provided after registration in the App.

5.7 If the User loses or damages the mobile device used to access the App, they must notify us immediately so we can block their Account and prevent misuse. The User will be notified via email once the Account is blocked. If we are not informed, the User will be liable for any resulting misuse, especially where it involves potential theft, damage, or unauthorised use of a Vehicle.

5.8 If the User loses or has their driving licence revoked, their access to the Service will be suspended for the duration of the driving licence's invalidity. The User must notify us without undue delay of any restriction, suspension, or revocation of their driving privileges. Once the driving licence is renewed or reinstated, the User must validate it to regain access to the Service.

5.9 We reserve the right to refuse registration if we suspect the User may violate these Terms or engage in unauthorised, fraudulent, or improper use of their account or credentials. In such cases, the User is not entitled to appeal the decision or claim compensation.

6. RENTAL AND CANCELLATION

6.1 A KINTO Share Vehicle must be reserved via the App or the Website, while a KINTO Flex Vehicle can only be reserved through the Website. Acceptance of the User’s reservation is at our sole discretion and may be subject to additional criteria established by us, our Affiliates, and/or our or their insurance providers from time to time. A reservation is only confirmed once it is communicated to the User through a message in the KINTO online booking portal.

6.2 Depending on their account level, a User may hold multiple upcoming reservations simultaneously; however, reservations may not overlap—i.e., the User cannot hold two reservations for the same period.

6.3 The minimum rental period is one hour for KINTO Share, and the current month plus four additional months for KINTO Flex.

6.4 The User may not transfer or assign a reservation to any other person or entity.

6.5 A Vehicle must be ordered before collection. A Vehicle may only be used if it has been reserved in advance and the User has received confirmation of the reservation.

6.6 KINTO Share Vehicles may be rented at any time of day.

7. COLLECTION OF THE VEHICLE

7.1 The User must collect the Vehicle from the location specified in the App or in the reservation confirmation email. For KINTO Flex, the pick-up time is arranged directly between the User and the dealership where the Vehicle is to be collected.

7.2 For KINTO Share, the Vehicle must be unlocked using the App. For KINTO Flex, physical keys are provided.

7.3 The User is responsible for the secure handling of the keys. If the keys are not returned with the Vehicle or if it is suspected that the keys have been copied, the User will be liable for all costs associated with replacing the locks and issuing new keys.

7.4 Before using the Vehicle, the User must inspect its condition. This includes checking the interior for warning lights and ensuring that any faults are addressed before driving, and inspecting the exterior for scratches, dents, punctures, or other damage.

7.5 Any faults or defects must be reported via the App. Once reported, such issues will be visible within the App (applicable to KINTO Share).

7.6 The User must not use the Vehicle if it appears to be damaged, in poor condition, or if any technical issues are evident. If the User fails to report damage or defects before using the Vehicle, they will be held liable for any such damage or defects.

8. RETURN OF THE VEHICLE

8.1 The User must return the Vehicle no later than the end of the Rental Period. However, before the Rental Period expires, the User may extend the reservation via the App, provided the Vehicle is available for an extension (applicable to KINTO Share).

8.2 A Vehicle is considered properly returned if it is brought back to its designated parking space. If that space is occupied, the User must immediately contact Customer Service. The User is responsible for locating a legal public parking space nearby and parking the Vehicle legally. If the Vehicle is parked illegally and Customer Service is not contacted as instructed, the User will be liable for any parking fees and/or fines imposed.

8.3 The Vehicle must be locked when returned.

8.4 If KINTO must retrieve the Vehicle from a location outside the designated KINTO parking area without prior consent, an additional fee will apply [link to fee].

8.5 Upon returning the Vehicle, the User must ensure that:

  • the Vehicle is complete, with all required documents, keys (KINTO Flex only), and Fuel Card (KINTO Share only);
  • the Vehicle has been inspected for scratches, dents, warning lights, and other defects, which must be reported via the App (applicable to KINTO Share);
  • all associated equipment is present;
  • the Vehicle has been cleared of all rubbish and personal belongings;
  • the Vehicle is returned in the same condition as when it was collected.

8.6 If the Vehicle is returned after the Rental Period has ended, a late return fee will apply.

8.7 If the Vehicle requires cleaning beyond standard vacuuming and washing, the User will be charged for the additional cleaning costs.

8.8 For petrol or diesel KINTO Share Vehicles, the User must return the Vehicle with the fuel tank at least half full. Failure to do so will result in an additional fee.

8.9 For electric Vehicles, the User must ensure the Vehicle is charged at the end of the Rental Period if charging facilities are available at the assigned parking location. Failure to do so will incur a fee.

8.10 For KINTO Share, the Vehicle may only be refueled at fuel stations affiliated with the Fuel Card provider. If the Fuel Card PIN does not work, manual payment using the Fuel Card is possible by presenting valid ID. Fuel is included in the KINTO Share Service fee. For KINTO Flex, fuel costs are not included.

8.11 The Fuel Card may only be used to purchase fuel and Vehicle-related products such as windscreen washer fluid and engine oil. It must not be used for unrelated goods or services, nor for any vehicle other than the one assigned.

8.12 In the event of suspected Fuel Card misuse (e.g. unusual frequency of transactions during the Active Rental Period), we reserve the right to charge an amount equivalent to the disputed transactions to the User’s registered payment card. The User may contest such charges by contacting us using the details provided in Section 1.2.

8.13 If a KINTO Share User pays for refueling due to unavailability of applicable fuel stations, they may be reimbursed by submitting the original or a scanned copy of the receipt within 10 days of the Rental Period’s end.

8.14 The User must only refuel the Vehicle with the type of fuel indicated on the fuel cap. Using an incorrect fuel type is strictly prohibited and may cause serious damage or render the Vehicle inoperable. In such cases, the User will be charged a fee and will be liable for all related costs, including engine repair, cleaning, and towing to a KINTO-designated workshop.

9. USE OF THE VEHICLE

9.1 The Vehicle must be used in accordance with the applicable Price List, Fee Schedule, user manuals, insurance terms, and these Terms, as updated from time to time.

9.2 For KINTO Share, there is no maximum distance limit during the Rental Period. However, individual companies may impose internal limits on their employees, and it is the company’s sole responsibility to ensure compliance. For KINTO Flex, the maximum driving limit is 15,000 kilometres during the Rental Period.

9.3 The Vehicle may only be driven by the User who is registered in KINTO’s online booking portal.

9.4 The Vehicle may only be driven by the User if they possess a valid driving license which is not revoked, suspended, restricted, or if the User otherwise has lost the ability to drive safely.

9.5 The User must not use the Vehicle for illegal purposes or in an unlawful manner, including while under the influence of alcohol, drugs, or other substances that impair judgment or reaction time.

9.6 The User is responsible for all costs, charges, and any parking or traffic fines incurred as a result of violating the Danish Road Traffic Act or other applicable regulations during the use or return of the Vehicle. This includes parking fines issued after return if the Vehicle remains stationary and unused in violation of parking terms.

9.7 We may provide law enforcement with information identifying which User was operating the Vehicle during a specific period.

9.8 If the User breaches these Terms while using the Vehicle, their right to rent from KINTO Share or KINTO Flex may be terminated without notice.

9.9 While using the Vehicle, the User must:

- collect and return the Vehicle to the designated location by the end of the Rental Period; ensure all lights are off and the Vehicle is returned in the same condition as received (except for normal wear and tear);

  • not use the Vehicle for one-way trips;
  • remove all personal belongings when returning the Vehicle—KINTO accepts no liability for lost, stolen, or damaged items;
  • carry a valid driving licence at all times while operating the Vehicle;
  • comply with all legal obligations regarding the operation of the Vehicle;
  • maintain the Vehicle in accordance with the maintenance guide and warranty booklet; damages due to misuse (e.g. negligence, broken accessories, loss of keys, improper fuel) not covered by insurance may result in a compensation claim;
  • stop driving immediately if a dashboard warning light appears and contact us for advice;
  • report any damages caused by accidents or vandalism as soon as they become known;
  • take preventive steps to avoid theft, including rolling up all windows and locking the Vehicle;
  • in the event of theft, notify us immediately and report the theft to local police.

9.10 If the User wishes to take the Vehicle outside Denmark, they must contact Customer Service, as special conditions may apply.

9.11 While using the Vehicle, the User must not:

  • operate the Vehicle outside Denmark without approval;
  • transport animals (including dogs);
  • smoke or allow others to smoke in the Vehicle;
  • leave the Vehicle in unhygienic conditions;
  • allow third parties to drive the Vehicle or share login credentials—even if they are registered Users;
  • transport children without proper use of a child seat in accordance with manufacturer instructions;
  • disable the passenger airbag or interfere with the Vehicle’s geolocation, monitoring, or control systems;
  • make aesthetic or technical modifications to the Vehicle without our prior written consent;
  • install accessories or carry out repairs without our prior written consent;
  • use the Vehicle to transport passengers or goods for hire;
  • use the Vehicle unlawfully, including under the influence of alcohol or drugs;
  • sublet the Vehicle;
  • participate in races, competitions, or test drives;
  • use the Vehicle to tow other vehicles;
  • drive off-road or in areas closed to general traffic;
  • use the Vehicle for construction, transport of odorous substances, or items likely to cause unusual wear;
  • violate applicable traffic laws, including speed limits.

10. OUR OBLIGATIONS

10.1 KINTO Share

10.1.1 The following provisions apply to KINTO Share regarding Vehicle delivery, replacement Vehicles, and breakdown handling.

10.1.2 Vehicles will be made available after the User has completed a reservation and received our approval via the App or Website.

10.1.3 If the reserved Vehicle is not available at the designated location or is not operational at the start of the Active Rental Period, we will make reasonable efforts to provide a replacement Vehicle.

10.1.4 In the event of a breakdown during the Active Rental Period that is directly or indirectly caused by the User, we will primarily attempt to repair the issue. If repair is not feasible, the Rental Period will be deemed concluded. Should the User wish to continue the journey, we may attempt to provide a replacement Vehicle at the User’s expense. The User will be liable for any costs incurred in recovering the defective Vehicle.

10.1.5 If a breakdown occurs during the Active Rental Period and is caused directly or indirectly by us, we will first attempt to repair the Vehicle. If repair is not possible, we will provide a replacement Vehicle or suitable alternative transport, either to the intended destination or back to the agreed location, at our expense.

10.1.6 If the breakdown is due to a third-party supplier beyond our control (including, but not limited to, telecommunications or fuel providers), we are not obliged to provide a replacement Vehicle.

10.1.7 If "Roadside Assistance" is included, we are responsible for the associated costs in cases of unexpected incidents occurring while the User is using the Vehicle.

10.2 KINTO Flex

10.2.1 The following provisions apply to KINTO Flex regarding Vehicle delivery, replacement Vehicles, and breakdown handling.

10.2.2 We are responsible for ensuring the Vehicle is available at the agreed location at the start of the Active Rental Period. The User must collect the Vehicle and accompanying keys from this location. The User acknowledges that the Rental Period begins at the scheduled start time, regardless of whether the Vehicle is collected on time.

10.2.3 If the agreed type of Vehicle is unavailable or non-operational at the start of the Active Rental Period, we will provide a replacement Vehicle of the same or higher value at no extra charge.

10.2.4 If a breakdown occurs during the Active Rental Period and is directly or indirectly caused by the User, we will primarily attempt to repair the fault. If repair is not possible, the Rental Period will be deemed concluded. If the User wishes to continue the journey, we may attempt to provide a replacement Vehicle at the User’s expense. The User will also be responsible for costs incurred in recovering the defective Vehicle.

10.2.5 If a breakdown during the Active Rental Period is caused directly or indirectly by us, we will primarily attempt to remedy the issue and, if not feasible, provide a replacement Vehicle at no additional cost for the remaining Rental Period.

10.2.6 We are not obligated to provide a new Vehicle if the breakdown is caused by a third-party provider beyond our control (e.g. telecommunications or fuel suppliers).

10.2.7 If "Roadside Assistance" is provided, we will cover the costs associated with such assistance in the event of unexpected incidents during the rental.

11. OWNERSHIP RIGHTS

11.1 The Vehicle, the App, the Website, and all associated accessories are, and shall remain, our property at all times.

12. LIMITED WARRANTY

12.1 We do not guarantee that a Vehicle will always be available for use through the Service. We reserve the right to replace a Vehicle with an equivalent model, for example, in cases of maintenance, repair, or mechanical fault. Additionally, we reserve the right to close or relocate operations to a new location without prior notice.

12.2 We do not guarantee the provision of regular service if the Vehicle is located outside the European Union, Norway, Switzerland, or the United Kingdom. In the event of any issues with the Vehicle, the User must immediately contact our Customer Service to explore a possible resolution.

12.3 Vehicle insurance coverage is not guaranteed if the Vehicle is taken outside the European Union, Norway, Switzerland, or the United Kingdom in breach of the Agreement, or if it is operated by an unauthorised individual. In such cases, the User is solely responsible for all costs arising from any damage to the Vehicle.

12.4 If the User negligently causes damage that renders the Vehicle inoperable, we are under no obligation to provide a replacement Vehicle, arrange transportation for the User, or assist with the continuation of their journey.

13. SUPPORT

13.1 The Service includes reasonable support related to the User’s use of the Service, the App, and the Vehicle, including access to Roadside Assistance where applicable.

13.2 If the User's need for support services (including Roadside Assistance) arises due to a breach of these Terms or a violation of traffic laws, the User or the User's employer may be charged for the associated support costs.

14. PRICE AND PAYMENT TERMS

14.1 KINTO Share

14.1.1 The prices and fees for using the Service, as detailed in the Price List and Fee Schedule, include a variable fee calculated per reservation (e.g. based on time and/or distance). Additional fees may also apply, for example, for late return, excessively dirty Vehicles, unlocked Vehicles, insufficient fuel levels, and similar circumstances.

14.1.2 Fuel is included in the price of the KINTO Share Service.

14.1.3 We may charge the User for environmental zone charges, tolls, and bridge tolls that are not included in the standard Service price.

14.1.4 Where applicable, a fixed account fee is charged upon activation of the User’s Account and subsequently monthly in advance.

14.1.5 Any fees not covered by the fixed account fee (such as variable rental fees) will be charged to the User’s registered payment card 30 minutes prior to the start of the Rental Period. If the payment fails, a second attempt will be made 20 minutes before the Rental Period begins. If payment is still unsuccessful, the reservation will be cancelled. Charges for additional time and/or distance will be billed to the User’s payment card after the Rental Period ends.

14.1.6 Additional fees—such as for late return, smoking in the Vehicle, parking violations, and other fees listed in the Fee Schedule—as well as compensation for any damages, will be charged to the User’s payment card after the fact. We are entitled to such compensation provided the claim is made within six months of the end of the Rental Period.

14.1.7 The User may cancel or shorten the reservation without incurring fees up to 30 minutes before the scheduled start of the Rental Period. If cancellation or changes are not made within this timeframe, the full fee for the Rental Period will be charged.

14.1.8 The User will be charged the full Rental Period fee even if the reservation is ended early.

14.1.9 If the User is a resident of Denmark and payment by credit or debit card is not possible, we may issue an invoice to the User’s postal address. Payment terms for such invoices are net 15 days. An invoice fee may be added. For non-payment by Users outside Denmark, we reserve the right to invoice by an appropriate method and charge for any associated administrative costs.

14.1.10 If the User fails to pay an invoice or compensation by the due date, a reminder fee and statutory interest will be applied in accordance with the Danish Interest Act. If the User still fails to pay after a reminder, we reserve the right to pursue debt collection and charge any related collection costs to the User.

14.1.11 If the User receives a discount based on factors such as a specific Account type, affiliation, place of residence, or employment, and this basis ceases to apply, the User must notify us immediately. We reserve the right to revoke the discount without prior notice and charge the full applicable rate in accordance with the Price List, including for services that were previously discounted or provided free of charge.

14.2 KINTO Flex

14.2.1 The prices and fees for using the Service, as outlined in the Price List for private customers, the Price List for business customers, and the Fee Schedule, consist of a fixed recurring account fee and a variable fee per reservation. Additional fees may also apply, for example, in case of late return, excessively dirty Vehicles, unlocked Vehicles, or Vehicles returned with insufficient fuel.

14.2.2 The Variable Fee includes mileage costs, subject to the limitations specified on the Website. Fuel costs, public environmental zone charges, tolls, and bridge tolls are not included in the rental price and will be charged as additional fees if incurred during an active Rental Period.

14.2.3 The applicable fixed account fee is charged upon activation of the User’s Account and is billed monthly in advance thereafter.

14.2.4 The first instalment of the Variable Reservation Fee is charged either on the day before the Vehicle is delivered or on the day of delivery, and subsequently on a monthly basis. This fee is calculated based on the Price List in effect at the time the rental agreement is concluded. If the payment attempt fails, the Vehicle will not be delivered, and the reservation will be cancelled.

14.2.5 Additional fees—such as late return charges, smoking in the Vehicle, parking fines, fuel costs, taxes, and other fees listed in the Fee Schedule —as well as compensation for damages, will be charged to the User’s credit card after the Rental Period. We are entitled to claim such compensation provided the claim is made within six months of the end of the Rental Period.

14.2.6 Once a Rental Agreement has been accepted by us, the User cannot cancel it and will be charged the full amount for the entire Rental Period.

14.2.7 The User will be charged the full Rental Period fee even if the rental is terminated before its scheduled end.

14.2.8 If the User fails to pay an invoice or any other compensation by the due date, a reminder fee and statutory interest will be applied in accordance with the Interest Act. If payment is still not received following a late payment reminder, we reserve the right to pursue debt recovery. The User may be charged for any costs incurred in connection with the debt collection process.

14.2.9 If the User has registered for the Service and receives a discount based on a specific Account type, affiliation, place of residence, employment, or similar criteria, and the basis for that discount no longer applies, the User must notify us immediately. If the qualifying basis for the discount ceases to exist, we may, without prior notice, charge the User the full applicable price according to the current Price List, including for services or benefits that were previously provided free of charge.

15. DAMAGE TO THE VEHICLE

15.1 The User must notify us immediately in the event of any damage, technical issues, or accidents involving the Vehicle.

15.2 For rentals made for Professional Use, the Company is fully responsible for the use of the Vehicle throughout the Rental Period.

15.3 For rentals made for Private Use, the User is fully responsible for the use of the Vehicle during the Rental Period.

16. INSURANCE

16.1 We have taken out comprehensive third party liability insurance for the Vehicles. In the event of damage, the Company or User is liable to pay the insurance deductible, up to a maximum of DKK 5,000, as well as any costs for damage not covered by the insurance.

16.2 The User may be charged an estimated amount to cover damage not covered by the insurance. Once the actual repair costs are determined, any excess amount will be refunded, or an additional charge may be applied to cover the full cost of the repairs.

16.3 If the User is responsible for loss or damage and the Vehicle's insurance does not apply (e.g. due to driving under the influence of alcohol), the User must indemnify us and our Affiliates for all damages to the Vehicle and any third-party claims. The User is required to have appropriate liability insurance covering their use of the Service in such cases.

16.4 The User must:

  • immediately report theft, vandalism, and/or any damage involving people or animals to the police, or if third-party liability must be determined;
  • obtain the names and addresses of all involved parties and any witnesses;
  • refrain from admitting guilt or responsibility;
  • not leave the Vehicle unattended without taking precautions to secure it;
  • limit further damage to the Vehicle wherever possible. Continued driving after damage has occurred is only allowed with our prior authorisation.

16.5 If the User fails to comply with proper reporting procedures and this leads to additional costs for us, we may charge such costs to the payment card registered with the User’s Account. For rentals made for Professional Use, these additional costs will be charged directly to the Company.

17. DATA PROTECTION

17.1 We process the User’s personal data in connection with their use of the Services, including when renting a Vehicle. A detailed description of the types of personal data we process, the purposes, legal basis, and the User’s rights is provided in our privacy policy, which can be accessed at: https://kinto.services/dk/privatlivspolitik.

18. RIGHT OF WITHDRAWAL

18.1 When the User creates a rental agreement for Private Use via KINTO’s online booking portal, the agreement is governed by the Danish Consumer Contracts Act.

18.2 Under the Consumer Contracts Act, the general right of withdrawal does not apply to car rental services.

19. TERMINATION / DELETION OF ACCOUNT

19.1 A KINTO Flex Rental Agreement is binding and payable for the entire Rental Period, even if the Vehicle is returned before the end of that period. The Rental Agreement is non-cancellable during the Rental Period. For KINTO Share, the agreement remains valid until terminated.

19.2 The User may terminate their Account by providing us with written notice.

19.3 If the Account includes a fixed account fee, termination will take effect at the end of the agreed billing period. However, if there is an active reservation for a KINTO Flex Vehicle, both the Account and the reservation will terminate at the end of the Rental Period of the final reservation.

19.4 If the User upgrades to a tier with a higher fixed account fee, the change takes effect immediately.

19.5 If the User downgrades to a tier with a lower or no fixed account fee, the change takes effect on the date the next fixed account fee for the previous tier would have been payable.

19.6 The User may reactivate their Account at any time. To facilitate quick and easy reactivation, account details will be retained for 90 days from the date of termination.

19.7 We may terminate these Terms with immediate effect or suspend the User’s access to the Service, making all outstanding debts immediately due and payable, under the following circumstances:

  • a credit report indicates that the User is registered for non-payment, or we have reasonable grounds to doubt the User's ability to pay;
  • the User fails to pay the fixed account fee by the due date, resulting in immediate suspension of access to the Service;
  • the User fails to meet other payment obligations;
  • the Vehicle is subjected to abnormal usage, misuse, or otherwise used in a manner contrary to the Agreement;
  • the Vehicle is used for unauthorised purposes such as taxi operations, carpooling, courier services, or similar;
  • the User has submitted false information in the Agreement to manipulate the system;
  • the User’s Account or login credentials are misused;
  • the User otherwise violates instructions issued by us;
  • the User takes the Vehicle outside the authorised area without prior written consent;
  • the User fails to return the Vehicle on time on more than one occasion, despite prior warning;
  • the User commits a material breach of these Terms;
  • the Vehicle is used in a manner that leads to its seizure or confiscation (including distracted driving), regardless of whether the Vehicle was operated by the User or another person with or without the User’s knowledge.

19.9 Upon termination of the Agreement by us, we reserve the right to take immediate action to repossess the Vehicle. This may include contacting the police, customs authorities, or any other authorised party empowered to seize or detain the Vehicle on our behalf.

20. VEHICLE RECOVERY

20.1 In the event of a breach of the Agreement or these Terms—including non-payment or failure to return the Vehicle at the end of the Rental Period—we reserve the right to recover the Vehicle without further notice, even before the Rental Period ends. The User is liable for any costs incurred by us in connection with the recovery, as outlined in the Fee Schedule. We are entitled to reclaim the Vehicle through the bailiff’s court, and the User must reimburse us for all related expenses.

20.2 We accept no responsibility for any personal items left in the Vehicle at the time of recovery.

20.3 For KINTO Flex rentals, the User must return the Vehicle keys within five days. We will notify the User of the designated recipient for the keys. Failure to return the keys within this period will result in a charge to cover the cost of reprogramming or replacing the locks.

20.4 If the Vehicle is not returned at the end of the Rental Period, we will deregister the licence plates with the Danish Motor Register, rendering the Vehicle illegal to operate. Please note that continued use of the Vehicle beyond the Rental Period may trigger registration tax liability, for which the User will be personally liable to SKAT. In such cases, the User must reimburse us an amount equivalent to the tax incurred.

21. INSANE DRIVING

21.1 By accepting these Terms, the User declares in good faith that they:

  • will not drive the Vehicle (nor allow others to drive it) in a manner that violates the Danish Act on Driving While Insane (LOV no. 534 of 27/03/2021), under which the police may seize and subsequently confiscate the Vehicle;
  • accept full liability to the owner of the Vehicle if they, or any person to whom they entrust the Vehicle, violate laws regarding distracted driving;
  • have been informed of the risk of being required to compensate us for the value of the Vehicle in the event that it is confiscated by the police in accordance with the Act on Insane Driving;
  • understand that the full amount of such a claim, plus interest, may be pursued through civil legal action if not paid on time;
  • have not previously been convicted of reckless driving or serious traffic offences, including repeated violations, offences resulting in licence suspension, or offences punishable by imprisonment;
  • have the financial means to reimburse us, either in full or through an instalment plan, for the value of the Vehicle in the event it is confiscated while in their custody.

21.2 The User acknowledges that the Vehicle is equipped with a device that measures driving speed. If a speed in excess of 170 km/h is recorded, an alert will be sent to KINTO. If such an event occurs, KINTO reserves the right to terminate the Agreement in accordance with Clause 19.7.

21.3 The User agrees to indemnify KINTO for any claims or losses—such as the cost of the Vehicle, its repurchase, or the acquisition of a replacement—resulting from confiscation due to violations of the Road Traffic Act by the User or any other driver of the Vehicle.

22. AMENDMENTS TO THE TERMS

22.1 We reserve the right to amend these Terms with one month’s prior notice. The amended Terms will apply only to rental agreements entered after the changes come into effect. Notification of such changes will be sent to the email address provided by the User during account creation in KINTO’s online booking portal. Updates to the Price List and/or Fee Schedule will take effect for all rental agreements entered into after the publication of the revised versions.

23. LIMITATION OF LIABILITY

23.1 We are not liable for any loss of or damage to items in or on the Vehicle, to goods, or to third-party vehicles.

23.2 We accept no liability for personal injury, including death, to the User or any third party arising from the use of a Vehicle.

23.3 We shall not be liable to the User under or in connection with these Terms—whether in tort (including negligence), contract, misrepresentation, or otherwise.

23.4 Our total liability under or in connection with these Terms shall in all circumstances be limited to DKK 10,000.

23.5 Notwithstanding the foregoing, we do not exclude or limit liability for:

  • death or personal injury caused by our own acts or omissions;
  • fraud, fraudulent misrepresentation, gross negligence, or willful misconduct by us, our employees, or our agents; or
  • any loss or damage for which liability cannot be excluded or limited under applicable mandatory law.

23.6 Under no circumstances shall we be liable for:

  • loss of income, business interruption, lost business opportunities, loss or corruption of data, costs of data reconstruction, loss of goodwill, or security breaches resulting from third-party interference with telecommunications and/or the internet;
  • revenue loss (whether direct, indirect, or consequential);
  • liability arising from third-party claims (whether direct, indirect, or consequential); or
  • any other indirect or consequential losses.

24. FORCE MAJEURE

24.1 We shall not be held liable for any delay or failure in delivery or performance caused by force majeure. Force majeure refers to circumstances beyond a party’s reasonable control, including but not limited to: natural disasters (acts of God), war, terrorism (actual or threatened), civil unrest or riots, failure of electricity, internet, co-location or telecommunications services, denial-of-service attacks, actions by civil or military authorities, fire, floods, extreme weather conditions, volcanic eruptions, earthquakes, accidents, strikes or other industrial actions, epidemics, pandemics, quarantines, or energy crises.

25. COMPLAINTS PROCEDURE

25.1 If the User wishes to submit a complaint, we encourage them to contact us in writing. We will then review and address the complaint accordingly. Our contact information is provided in Section 1.2.

25.2 The User may also submit a complaint to the Center for Complaint Resolution, c/o the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. Complaints can also be filed online at www.forbrug.dk. In some cases, the right to complain may depend on the service or product in question having cost at least DKK 1,000. Consumer complaints can also be submitted through the Complaint Resolution Center via the Danish Competition and Consumer Authority’s online platform at klagonline.forbrug.dk.

25.3 Consumers residing in other EU countries may also file a complaint via the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr.

26. GOVERNING LAW AND JURISDICTION

26.1 These Terms are governed by and shall be interpreted in accordance with Danish law. Any conflict of law rules that would result in the application of laws other than Danish law shall not apply.

26.2 Disputes that cannot be resolved amicably shall be brought before the City Court of Copenhagen as the court of first instance, with the possibility of referral or appeal in accordance with the general provisions of the Danish Administration of Justice Act. However, disputes concerning car rentals for Private Use may also be brought before the district court at the User’s place of residence.